Case Study | The Western Union Company


In order to develop new solutions to emerging challenges associated with the limited resources and bandwidth of its corporate legal department, particularly those related to contracts across multiple functional areas and business units, Western Union needed new approaches to a problem very old.


It was imperative for the corporate legal department to develop a solution that improved legal outcomes, reduced overall expenses, and kept pace with the volume of documents to review for its internal clients. Very often, these challenges converged on the same types of workflow issues, particularly shortcomings in its pre-review process, such as wasted time recreating legal documents or language due to lack of systems and strong processes to preserve these resources.

The solution

Working with in-house counsel Debbie Hoffman and technology provider Evisort, Husch Blackwell helped develop a multi-party contract lifecycle management initiative that would include a library of contract templates, playbooks and processes.


In the first year of working together, the team reduced external legal expenses by 18%. Savings in the second year are estimated at almost 70%. At the same time, they broke volume records on contracts reviewed by the company, while reducing the average contract execution time by 65%. Not only saving time and money, but also strengthening purchasing relationships and turning them into a competitive advantage.

The project has been recognized by the Association of Corporate Counsel with its 2022 Value Champion award for delivering substantial value by reducing expenses, improving predictability and achieving better legal outcomes.