Generation USA and Addition Financial Credit Union Partner for Credit Union Member Services… | New

ORLANDO, Fla., Nov. 03, 2022 (GLOBE NEWSWIRE) — Generation USA and the League of Southeastern Credit Unions and Affiliates have partnered with Addition Financial Credit Union through Generation USA’s Credit Union Member Services Specialist Program.

The five-week program, completely online and tuition-free, allows students to learn the basics of credit unions, contact/call centers, account management, online banking, Use knowledge of policies and products to make appropriate referrals to members and practice adaptive communication with members. and colleagues, respond to member inquiries and defuse disgruntled members.

Credit union member service specialists work in credit unions as video cashiers, in-person cashiers, or call center representatives. They are responsible for providing exceptional member service through basic financial transitions and resolving member issues and inquiries.

Upon completion of the program, students will have the opportunity to take the Certified Call Center Associate (CCAC) exam and interview Generation USA partner employees.

“Addition Financial is extremely proud to be part of the Community Spark Florida program and to partner with Generation USA and LSCU on this initiative,” said Natalie Nieves, Recruiter for Addition Financial Credit Union Corporate. “Addition Financial was founded by teachers 85 years ago, so we’re excited to align with a program rooted in education. Through this partnership, we’re thrilled to help a student gain valuable experience in real world and career readiness skills.”

“We are thrilled with the growth of the Southeastern Credit Union Foundation (SECUF) Community Spark program in Florida,” said Samantha Beeler, president of the League of Southeastern Credit Unions. “By partnering with Generation USA, we look forward to helping adult learners develop the skills needed to advance in today’s ever-changing workplace. As industries across the country currently struggle to finding and retaining trained workers, we are proud of the collaborative effort by Florida Credit Unions to continue to improve people’s lives, whether through credit union membership or by creating career opportunities for Floridians.

About the generation

Generation is a non-profit organization that transforms education into employment systems to prepare, place and support people in life-changing careers that would otherwise be inaccessible. The global pandemic has led to an unprecedented rise in unemployment. Even before the pandemic, more than 75 million young adults were out of work globally and three times as many were underemployed – and 375 million workers of all ages needed to learn new skills by 2030. At the same time, some jobs remain in high demand, and 40% of employers say a skills shortage leaves them with vacancies at the entry level. To date, more than 38,000 people have graduated from Generation programs, preparing them for rewarding careers in 14 countries. Generation works with over 3,900 employer partners and numerous implementing partners and funders. To learn more, visit

About the Southeast League of Credit Unions and Affiliates

The League of Southeastern Credit Unions & Affiliates represents 311 credit unions across Alabama, Florida and Georgia and has a combined total of over $165 billion in assets and over 11.2 million members. LSCU provides advocacy, compliance, education and training, cooperative initiatives, and communications. For more information, visit Follow LSCU on LinkedIn,Twitter, and Facebook.

About Addition Financial

Addition Financial believes in the power to transform lives by bringing financial success and education to everyone. With a robust suite of financial services designed to meet member needs, the credit union serves more than 155,000 members through 26 full-service branches and nine high school branches, and is part of the Presto! ATM network. Based in Lake Mary, Florida, Addition Financial is a not-for-profit financial cooperative with total assets of over $2 billion. With a legacy of more than 80 years of serving educators and supporting education, Addition Financial is the official financial institution of the UCF Knights and owns the naming rights to the Addition Financial Arena on the University’s campus. of Central Florida. Addition Financial is also Seminole State College’s Preferred Credit Union and Valencia College’s Preferred Credit Union. For more information, visit

Contact information:

Kayar nozzle

[email protected]

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Image 1: Generation USA

Image 2: Financial Addition

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