Modernize service to members of credit unions

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Digital banking solutions providers Glia and Mahalo Technologies have announced a new partnership strategy that the two organizations say will enable credit unions to “improve member service in a digital world.”

Glia, a provider of digital solutions and Mahalo Technologies, a mobile and online banking organization, announced the partnership on Tuesday. According to the announcement, Mahalo will help credit unions engage by providing “a platform specially designed for credit unions, helping them to engage and build strong relationships with members.” Glia’s communication and collaboration technology will be added to the Mahalo platform, and “credit unions will be empowered to meet members where they are and communicate with them through the methods they prefer – including messaging, video banking and voice – all walking them through CoBrowsing. “

The Dover Federal Credit Union, based in Dover, Del. ($ 596 million in assets, 43,903 members), took advantage of the new partnership by aligning its digital needs. DECU Vice President of Marketing and Digital Experience Tyler Kuhn said, “Mahalo and Glia are two great partners whose relationships we deeply value. Both organizations are committed to our success and prove it to us day after day. In the financial services industry, aligning itself with tech companies that are ready to develop their product with you to meet your unique needs is essential, and that is exactly what they are doing. I can’t wait to see how their partnership will enhance member digital engagement in the industry.

Executives at Glia and Mahalo Technologies have said they have high expectations for their new partnership with credit unions.

“Mahalo was created to provide the credit union industry with a superior digital banking experience, including robust features and functionality that contribute to growth, while maintaining the excellent service for which the credit union industry is known. Denny Howell, COO and co-founder of Mahalo, said. “We have been impressed with Glia’s strong traction and reputation in the space, and their strategic approach to serving members aligns perfectly with our mission to help credit unions compete. Our partner credit unions will benefit from the adoption of digital member service, leveraging technology to guide members more effectively while retaining that personal touch and support. “

“The ability to meet customers wherever they are is the cornerstone of digital transformation,” said Dan Michaeli, CEO and co-founder of Glia. “Through our partnership, Mahalo credit unions will be able to connect with members in a more meaningful and effective way digitally, creating lasting loyalty. We are proud to work with a partner who has such deep roots in the credit union space and who recognizes the power of digital member service as a competitive differentiator.