ATLANTA–(BUSINESS WIRE)–NCR Corporation (NYSE: NCR), a leading enterprise technology provider, has partnered with Teachers Federal Credit Union (Teachers), one of the nation’s largest credit unions, to transform success of its digital-first strategy, which resulted in the prestigious Celent Model Bank of the Year award.
Working with NCR Digital Banking, the credit union was able to modernize the online and mobile experience so more members can bank with teachers when and how they want. Through NCR’s Digital Banking platform, Teachers has expanded its offerings, reaching more members across the country with enhanced digital services.
“By embracing a ‘think globally, act locally’ mindset, we have truly embraced a culture of innovation and a digital-first philosophy that will form a solid foundation as we expand our footprint,” said Suresh. Renganathan, Chief Technology Officer at Teachers. “With NCR’s modern, open technology, we’ll be able to serve members across the country with seamless experiences and robust tools at their fingertips.”
Since prioritizing the implementation of NCR’s digital enhancements, the credit union has increased online and mobile banking engagement with the enrollment of 30,000 new members and experienced substantial growth in digital accounts. Additionally, Teachers saw a significant increase in NPS (Net Promoter Score) for its digital banking experience, which reached 80.17 at the end of 2021.
“We continue to look for ways to improve our member experience, whether in-branch or digitally,” said Inna Sprague, Director of Teacher Experience. “The results of our partnership with NCR have had a lasting impact on our members and we look forward to future collaboration.”
“Teachers is committed to developing and optimizing the overall member experience, which is directly supported by its innovative technology strategy,” said Frank Hauck, president and CEO of NCR Banking. “We are proud to support Teachers in its digital transformation, and we look forward to helping them integrate and serve members seamlessly and efficiently as it grows.”
NCR helps financial institutions connect digital and physical transactions so they can connect with consumers anytime, anywhere. Through innovative solutions, NCR simplifies and optimizes banking experiences for customers and staff. NCR provides a modern and efficient end-to-end infrastructure allowing customers to connect to the broader enterprise and fintech ecosystem to run autonomous banking services.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading enterprise technology provider that operates self-service stores, restaurants and banking. NCR is headquartered in Atlanta, Georgia, and has 38,000 employees worldwide. NCR is a trademark of NCR Corporation in the United States and other countries.
About Federal Credit Union Teachers
Teachers Federal Credit Union (Teachers) is one of the nation’s largest credit unions with $8.8 billion in assets and more than 380,000 members in all 50 states. Founded on Long Island in 1952, Teachers is a full-service, nonprofit financial institution that provides members with 32 full-service branches on Long Island, Queens, and Manhattan, as well as access to services from more than 5,000 services. shared. centers across the country. Over the years and through various partnerships, Teachers’ is proud of its role as a key supporter of the communities it serves. Teachers offers a range of member-focused products with competitive pricing and low fees that started as a smart solution for teachers – now smart for everyone.
About Celent Model Bank Award
Celent’s annual Model Bank Awards recognize best practices in the use of technology in different areas critical to success in banking. Applications are submitted by financial institutions and go through a rigorous review process by Celent analysts. Celent judges submissions on three main criteria: the demonstrable business benefits of live initiatives; the degree of innovation relative to the industry; and excellence of technology or implementation. Information about the Celent Model Bank Award can be found at https://www.celent.com/awards/model-bank