NCR Technology Powers Teachers Federal Credit Union’s Digital Transformation

NCR Technology Powers Teachers Federal Credit Union’s Digital Transformation

By Edlyn Cardoza

March 29, 2022

  • Celent Model Bank of the Year Award
  • credit unions
  • Digital transformation

NCR Corporation, a leading enterprise technology provider, has partnered with Teachers Federal Credit Union (Teachers), one of the nation’s largest credit unions, for the successful transformation of its digital-first strategy , which resulted in the prestigious Celent Model Bank of the Year. Award.

Working with NCR Digital Banking, the credit union was able to modernize the online and mobile experience so more members can bank with teachers when and how they want. Through NCR’s Digital Banking platform, Teachers has expanded its offerings, reaching more members across the country with enhanced digital services.

“By embracing a ‘think globally, act locally’ mindset, we’ve truly embraced a culture of innovation and a digital-first philosophy that will form a solid foundation as we expand our footprint,” said Suresh Renganathan, Director of Teacher Technology. “With NCR’s modern, open technology, we’ll be able to serve members across the country with seamless experiences and robust tools at their fingertips.”

Since prioritizing the implementation of NCR’s digital enhancements, the credit union has increased online and mobile banking engagement with the enrollment of 30,000 new members and experienced substantial growth in digital accounts. Additionally, Teachers saw a significant increase in NPS (Net Promoter Score) for its digital banking experience, which reached 80.17 at the end of 2021.

“We continue to look for ways to improve our members’ experience, whether in-branch or digitally,” said Inna Sprague, Director of Teacher Experience. “The results of our partnership with NCR have had a lasting impact on our members and we look forward to future collaboration.”

“Teachers are committed to developing and optimizing the overall member experience, which is directly supported by their innovative technology strategy,” said Frank Hauck, President and CEO, NCR Banking. “We are proud to support Teachers in its digital transformation, and we look forward to helping them integrate and serve members seamlessly and efficiently as it grows.”

NCR helps financial institutions connect digital and physical operations to connect with consumers anytime, anywhere. Through innovative solutions, NCR simplifies and optimizes banking experiences for customers and staff. NCR provides a modern and efficient end-to-end infrastructure allowing customers to connect to the entire enterprise and FinTech ecosystem to run autonomous banking services.

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